Support

Help with Aeotec devices

Z-Wave guides and self help

If you’re in need of assistance with any of Aeotec’s Z-Wave range, the best place to start is with our digital user guides. These include step by steps details on how to setup and use each of our products, along with links to download any firmware updates that may have been released. Access them by following the links below.

Device guides for Popp & Co. Z-Wave products can be found at this link.

Zigbee guides and self help

If you’re in need of assistance with any of Aeotec’s Z-Wave range, the best place to start is with our digital user guides. These include step by steps details on how to setup and use each of our products, along with links to download any firmware updates that may have been released. Access them by following the links below.

Device guides for Popp & Co. Zigbee products can be found at this link.

Device compatibility

Information on the compatibility of Aeotec devices with a broad range of Z-Wave gateways can be reached at that link.

If you'd like to understand which third-party devices are compatible with Aeotec Smart Home Hub, follow that link.

Command class documentation

If you’re in need of command class documentation for the customisation or integration of Aeotec's Z-Wave devices, they can be downloaded from this engineering archive. Each engineering sheet contains details on all the available parameter setting configurations for each product; you can use those settings to customise the performance of our devices to your individual needs and setup.

Get in touch

Z-Wave has the best support community of any home automation technology, with forums always buzzing with advice and support. If you’d like to receive support directly from Aeotec, please fill in the following form. If your support enquiry relates to the use of our product with a Z-Wave gateway, we also recommend reaching out to the support channels offered by that gateway’s makers.

 


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