Help with Aeotec devices

Assistance from Aeotec’s technical support team for Aeotec and Popp & Co. Z-Wave products is split into 4 different areas.

User guides and self help

If you’re in need of assistance with any of Aeotec’s Z-Wave range, the best place to start is with our digital user guides. These include step by steps details on how to setup and use each of our products, along with links to download any firmware updates that may have been released. Access them by following the links below.

Device guides for Popp & Co. Z-Wave products can be found at this link.

Device compatibility

Information on the compatibility of Aeotec devices with various Z-Wave gateways can be reached at that link.

Command class documentation

If you’re in need of command class documentation for the customisation or integration of our Z-Wave devices, they can be downloaded from this engineering archive.

Get in touch

Z-Wave has the best support community of any home automation technology, with forums always buzzing with advice and support. If you’d like to receive support directly from Aeotec, please fill in the following form. If your support enquiry relates to the use of our product with a Z-Wave gateway, we also recommend reaching out to the support channels offered by that gateway’s makers.


Information we need to understand the issue