Support from Aeotec.
Support for Aeotec’s home control devices is split into 3 different categories.
Get in touch.
Z-Wave has the best support community of any home automation technology, with forums always buzzing with advice and support. If you’d like to receive support directly from Aeotec, please get in touch via our contact form. If your support enquiry relates to the use of our product with a Z-Wave gateway, we also recommend reaching out to the support channels offered by that gateway’s makers.
User guides.
If you’re in need of assistance with any of Aeotec’s Z-Wave range, the best place to start is with our digital user guides. These include step by steps details on how to setup and use each of our products, along with links to download any firmware updates that may have been released. Access them by following the links below.
Door / Window Sensor 7.
Door / Window Sensor Gen5.
Doorbell 6.
Dual Nano Switch.
Garage Door Controller Gen5.
Heavy Duty Smart Switch Gen5.
Home Energy Meter Gen5.
LED Bulb 6: Multi-Colour.
LED Bulb 6: Multi-White.
MultiSensor 6.
Nano Dimmer.
Nano Switch.
NanoMote One.
NanoMote Quad.
Radiator Thermostat.
Range Extender 6.
Range Extender 7.
Recessed Door Sensor Gen7.
Recessor.
Siren 6.
Siren Gen5.
Smart Boost Timer Switch.
Smart Switch 7.
TriSensor.
WallMote Quad.
WallMote.
WallSwipe.
Water Sensor 6.
Z-Stick Gen5.
Command class documentation.
If you’re in need of command class documentation for the customisation or integration of our Z-Wave devices, they can be downloaded from this archive.
