Frequently asked questions

Is SmartThings being discontinued?

No, but there are some changes. SmartThings hardware, including Hub v3, will become Aeotec hardware - you can see the full product range here. The SmartThings platform, including the app, will continue to be developed by the team at SmartThings and branded SmartThings.

Is there a monthly fee for SmartThings?

No, SmartThings doesn't charge users a monthly fee for their software and Aeotec doesn't charge a monthly fee for the use of Aeotec Smart Home Hub.

However, Smart Home Hub can connect to a huge range of compatible devices and it is possible that you purchase a 3rd party device or service that requires a monthly subscription fee to use. For example, home security and SmartThings services can be purchased which incur a monthly charge.

Please check with the manufacturer of any accessory or product that you connect to SmartThings to understand if 3rd party products will charge you a monthly fee for their use.

What is Smart Home Hub's wireless range?

Wireless performance depends more on the products you connect to SmartThings than the hub itself. The hub can control Z-Wave devices that are up to 30m / 98ft away or Zigbee devices at 39 m / 130 ft away. Ultimately, it will depend on the construction of the home the hub resides in.

What can I connect to a SmartThings hub?

SmartThings and Aeotec Smart Home Hub are compatible with over 5,000 different devices from hundreds of different brands. That includes brands such as Aeotec, Bosch, Bose, GE, Google, Honeywell, IKEA, Lutron, Philips Hue, Ring, Samsung, Sonos, and Yale.

A list of devices compatible with SmartThings software is available and tracks nearly 1,000 products from over 100 different brands.

Does Aeotec Smart Home Hub support Wi-Fi devices?

Yes, including the Aeotec indoor camera for SmartThings. Other wi-fi devices work as well but indirectly. Smart Home Hub offers Wi-Fi 802.11 a/b/g/n/ac, amongst other wireless technologies. However, in most cases Wi-Fi is used for Internet connectivity and not to connect directly to smart Wi-Fi devices. Instead, the SmartThings app will commonly route connections to compatible Wi-Fi devices through the device maker's cloud connexion.

Will ADT sensors work with SmartThings & Smart Home Hub?

Only the ADT Water Leak Detector will. All other ADT sensors will not work; they use proprietary, wireless technology and not an open-standard that Smart Home Hub is compatible with. Smart Home Hub offers Wi-Fi, Zigbee, and Z-Wave compatibility and the ADT Water Sensor is compatible as it utilizes Zigbee.

Do they still make the SmartThings hub?

Samsung don't, but Aeotec do. Since December 2020, the Samsung SmartThings Hub v3 has become the Aeotec Smart Home Hub. It still runs the SmartThings software and SmartThings app. It is still compatible with all the devices and automations you've come to expect. The only change is that the hardware is now built by smart home specialist Aeotec.

Can I migrate from SmartThings v1, v2 or v3 to Smart Home Hub?

Migrating from SmartThings hub v1 requires factory resetting all of your devices and connect/pair them again to your Aeotec Smart Home Hub. If you're migrating from v2 or v3, you can email [email protected] to get assistance in automated migration. A step-by-step guide to migrating from older SmartThings hubs is also available.

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